Have questions? We have the answers, and if we don’t you can always contact us and we’ll be more than happy to answer them for you.
- Can you ship Australia wide?
Yes, we can ship anywhere around Australia. We always insulate the chocolates and during hotter months we may include a cooler pack if required in order to protect them chocolates during transport.
- How much is shipping?
Shipping is a flat rate of $10 (Vic) and $15 (all other states) for all online orders under $100, and free shipping for online orders over $100.
- How long will shipping take?
Shipping will take anywhere from 1-3 working days after dispatch for most of Australia. Some rural areas will take longer, up to 7 working days. Once an order has been dispatched you will receive an email with an estimated delivery day and tracking link. Please note we do not dispatch orders on Friday’s to avoid them being stuck in a warehouse over the weekend. Orders placed Thu-Sun will be dispatched Monday.
- Do you do same/next day delivery?
Unfortunately we’re still small right now and cannot guarantee same/next day delivery. Our orders are however shipped as fast as possible and are most commonly delivered between 1-3 working days after dispatch.
- Should I put the chocolates in the fridge when I receive them?
Absolutely NOT. Chocolates do not like the fridge and will begin to sweat and develop white sugar bloom marks. Chocolates should always be stored away from the sun in a cool dry place between 16˚-20˚. For more information on how to care for your chocolates, see the care page.
- How long will the chocolates last?
Our boxed chocolates have a shelf life of up to 3 months from production. By the time you receive the chocolates they will generally last 1-2 months if cared for appropriately.
Our chocolate bars have a shelf life of up to 12 months from production. The means you will generally have around 10 months once you receive the chocolates depending on the time of year.
- Do you have gluten free chocolates?
- Do you have any vegan chocolates?
Yes we do. Check out the flavours tagged as vegan on our flavour page here.
- When do the sold out flavours come back in stock?
The sold out flavours are not part of our core range, these were limited edition flavours that were made in a single batch and sold out. Although we may bring these back for another limited edition run, there are no set dates as to when they will return. We always keep our core range in stock so these do not sell out.